Terms and Conditions

Suite Connect strives to provide our Tenant/Guest(s) with an exceptionally clean, safe, and friendly experience. The following Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating a Corporate Housing company. The Policy/House Rules are considered a part of our reservation/rental agreement with you.

As our Tenant/Guest(s), by reading and confirming your reservation you are agreeing to abide by all of our Policies/House Rules, terms and conditions, and procedures. These Policy/House Rules are presented here to help promote our Tenant/Guest(s)’ safety and enjoyment and to ensure that each person is aware of the understandings between Suite Connect and the Tenant/Guest(s).

We ask all our Tenant/Guest(s) to please respect our Rental Properties. Our Policy/House Rules may change from time to time, so please check back often.

GUARANTEED RESERVATION:

All reservations must be paid in full in order to guarantee your reservation prior to arrival.

The names of all Tenant/Guest(s) occupying the Property must be registered.

Tenant/Guest(s) must be at least (21) twenty-one years of age.

In the interests of security and to prevent fraud, Guest(s) are required to confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.), a copy of a valid credit card and the vehicle license plate/ description information prior to arrival.

We require valid contact information from our Tenant/Guest(s) making the reservations including first and last name, address, email, and phone number.

Failure to provide the requested identification information is no fault of Suite Connect. As a result, of not providing the requested identification information, will result in the Tenant/Guest(s) loss of the payment, confirmed reservation and/or rental agreement.

LENGTH OF STAY:

We offer a selection of lease term options: Long-term rental agreement up to (1) one year. The short-term rental agreement are (3) three to (6) six months. Temporary housing for (3) three months or less. Please contact us for more information.

RESERVATION MADE BY CORPORATIONS OR PRIVATE THIRD PARTIES:

An application will need to be completed by the Corporation or Private Third Party for our short-term and long-term stays.

We require valid contact information from the Corporation and/or Private Third-Parties making the reservations including first and last name, address, email, and phone number.

Corporations and/or Private Third Parties will be responsible for any and all damages and losses incurred.

We reserve the right to refuse a reservation at any time for any reason.

CANCELLATION POLICY:

Suite Connect is not responsible for weather conditions, personal emergencies, or schedule changes.

Free cancellation for (24) twenty-four hours of reservation confirmation. Reservations are non-refundable after the 24 hrs cancellation period or during the reservation accommodation period.

Reservations cancellations more than (14) fourteen days prior to arrival date: a 50% cancellation fee, plus booking fee will be deducted from the total reservation amount, minus the cleaning fee.

Reservations cancellation less than (14) fourteen days prior to arrival date: a 75% cancellation fee, plus booking fee will be deducted from the total reservation amount, minus the cleaning fee.

The cleaning fee is refunded if you cancel prior to arrival.

Booking fees are only refunded if you cancel during the free cancellation period for your reservation or if the canceled reservation doesn’t overlap with an existing reservation.

If you need to cancel due to an emergency, we may be able to issue a refund. Additional information and documents may be required.

LONG-TERM STAY CANCELLATIONS: (3 MONTHS OR LONGER)

Tenant/Guest(s) may cancel the agreement during the rental period with (30) thirty days written notice during the term of the lease agreement.

The Tenant/Guest(s) is responsible for any rent due for the remaining (30) thirty days and/or rental terms of the lease agreement.

Receipt and acknowledgment of the written notice must be made in order to determine the termination date.

Please contact a member of Suite Connect staff if you do not receive acknowledgment of the written notice within (24) twenty-four hours.

NO SHOW CHARGES:

No Refunds. The total reservation amount will apply to all No Shows.

Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.

If you have not arrived by that time or contact Suite Connect to confirm your arrival time, the No Show policy will apply.

ARRIVAL/ DEPARTURE TIME:

Arrival: any time after 4 P.M.

Departure: any time before 11 A.M.

Suite Connect strives to provide our Tenant/Guest(s) with exceptional service and accommodations.

We ask Tenant/Guest(s) to notify us (2) two to (3) three hours prior to arrival.

We ask Tenant/Guest(s) to arrive prior to 11 PM (if possible) to assure access through the community security gates and/or elevator. lease contact us if you are scheduled to arrive after 11 PM.

EARLY ARRIVAL REQUESTS WILL BE APPROVED BASED ON AVAILABILITY

Early Arrival Request: $40 fee will apply for early arrival prior to 11 AM.

Early Arrival Request: $35 fee will apply for early arrival prior to 2 PM.

Early Arrival Request: After 2 PM is free of charge.

Please contact Suite Connect staff directly to request written approval prior to your arrival at (404) 990-1119 or reservations@thesuiteconnect.com

DEPARTURE PROCEDURE:

Upon termination of the rental agreement/reservation, whether by lapse of time or otherwise, Tenant/Guest(s) shall surrender the Property or any part thereof.

Departure time is scheduled for 11 A.M so the cleaners can begin cleaning the Property as soon as possible.

Please notify Suite Connect if your departure time will be prior to 10:30 A.M.

Tenant/Guest(s) are to leave all keys, parking passes and access devices in the Property prior to departure. A fee will apply if not returned.

LATE DEPARTURE REQUEST WILL BE APPROVED BASED ON AVAILABILITY

Late Departure Request- Late check-out 12 PM to 2 PM. $30 with 24 hr notice.

Late Departure Request- $35 with same day notice.

An Unapproved late departure will constitute as holdover and will be charged as such.

Please contact Suite Connect staff directly to request written approval prior to your departure at (404) 990-1119 or reservations@thesuiteconnect.com.

HOLDOVER

A holdover tenant is a renter who remains in the Rental Property after the expiration of the rental.

Upon termination of this rental agreement/reservation, Suite Connect may treat such retention of possession as constituting a renewal of this rental/reservation.

The Tenant/Guest(s) will be bind on a day-to-day basis on the same terms and conditions expressed herein, except that the daily rental rate may automatically increase for the day immediately preceding the commencement of the holding over.

FEES:

Tenant/Guest(s) agrees to pay an initial sums of money to Suite Connect in consideration of this rental.

We accept Wire & Bank Transfers, Visa, Master Card, American Express, Discover Card, PayPal and approved Cash Payment Platforms.

All offline payments made directly should be made out to Suite Connect.

Company checks may be accepted for reservations longer than (30) thirty days only.

Foreign currency is not accepted.

The Booking fee is in addition to the rental amount to process your reservation.

Application Fee and Administration Fee may be required in order to process your application for our short-term and long-term rentals.

Suite Connect may require a full application/background check of anyone staying in our Properties. Failure to pass the application/background check will result in forfeiture of the rental amount.

PAYMENTS BY CORPORATIONS OR PRIVATE THIRD PARTIES:

An approved Credit Card Authorization form including a copy of your driver’s license and credit card will be required for Corporations and/or Private Third Party that will NOT physically be present at the Property.

Tenant/Guest(s) agrees to pay an initial sums of money to Suite Connect in consideration of the rental.

TAX-EXEMPT TENANT/GUEST(S):

Tenant/Guest(s) with GSA payment cards will be taxed or exempt in accordance to their individual card status.

If your tax-exempt status cannot be verified prior to arrival you will be charged tax until verification is made.

RENTAL RATES:

All rental rates are quoted in United States currency, plus tax.

The rental rates are “as advertised” on Suite Connect website or any other websites or promotional material are subject to change at any time and may increase or decrease at Suite Connect discretion.

RENTAL AMOUNT:

Rental Amount is due at the time of booking and shall be paid by wire transfer, credit/debit card, PayPal and approved cash payment platforms. Tenant/Guest(s) will pay the additional merchant fee, if applicable.

The Rental Amount owed includes standard utilities (gas, electric, water, basic cable and internet/Wi-Fi) and furnishings.

Standard utilities and furnishings shall be capped at a maximum on utilities of $600/month or $20/day.

Any use of utilities in excess of the standard amount shall be at an additional charge to the Tenant/Guest(s), which shall be due as additional rent and may be deducted from the security deposit.

NON-REFUNDABLE/ REFUNDABLE SECURITY DEPOSIT:

Suite Connect will require a non-refundable and refundable Security Deposit.

The amount of the Security Deposit varies depending on the length of stay.

The Security Deposit is due upon confirming your reservation and/or signing of the rental agreement.

Security Deposits are non-refundable for "No Show" reservations.

Concurrent with payment of the Security Deposit the Tenant/Guest(s) shall immediately notify Suite Connect of any damages.

Failure or refusal on the part of Tenant/Guest(s) to notify Suite Connect of such damage shall be deemed acceptance of the Property as “undamaged”.

Security Deposit refunds are issued to the Tenant/Guest(s) once the property has been inspected by Suite Connect staff on a final walk-through inspection wherein Tenant/Guest(s) is permitted, but not required, to participate.

If any damages or discovered, Tenant/Guest(s) will be notified, by a written check out inspection document or invoice.

Any damage to the Property may result in additional fees paid by the Tenant/Guest(s) in addition to loss of the Security Deposit.

NON-REFUNDABLE/REFUNDABLE HOLDING FEES:

Suite Connect may require a Holding Fee to hold dates for guests, per request.

The amount of the Holding Fee varies depending on the length of stay.

Holding Fees are 100% non-refundable for all "No Show" reservations.

Upon reservation confirmation, 70% of the Holding Fees is refundable and 30% of the Holding Fee is non-fundable.

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CLEANING FEE

The exit cleaning fee is due at the time the rental/reservation is confirmed and shall be paid as additional rent to the rental amount.

If the unit is left in a condition exceeding the allotted exit cleaning fee amount, Suite Connect may deduct additional cleaning fees from the security deposit, and/or charge credit/debit card for the additional cleaning charges.

The Tenant/Guest(s) will be notified of the damages in the written check out inspection and/or invoice

CLEANING / PROPERTY INSPECTION:

The Properties are cleaned and inspected after each departure.

Tenant/Guest(s) are not allowed in the Property if it is being cleaned for the existing guests or prior to the next Tenant/Guest(s) arrival.

The Properties are rented to Tenant/Guest(s) in appropriate safe and cleaned conditions.

A detailed log is maintained on each Property.

Suite Connect staff and cleaning service are trained and skilled in identifying the odors from prohibited items.

If our investigation concludes that you have smoked in our property, brought a prohibited item into the property or tampered with the integrity of any furniture or security devices, you will be fined, and/or evicted without any refund.

PETS FEE:

No pets are allowed in the Property without the written permission of Suite Connect.

Pets occupying the Property may be subject to both a refundable pet deposit and a non-refundable pet deposit.

NON-REFUNDABLE/REFUNDABLE PET DEPOSIT:

Suite Connect will require a non-refundable and refundable pet deposit per pet.

Pets are NOT allowed on any of the furnishings, especially the beds.

Any damage caused by pets above the deposit amount will be taken out of the security deposit and/or charged to the credit/debit card.

Damages caused by pets should be reported ASAP to avoid possible permanent damage (ie: urine on carpets may be extracted if reported as soon as it happens but if left for several days or weeks may cause permanent stains in the carpet resulting in a costly repair that could have been avoided).

EVENT OF DEFAULT:

Tenant/Guest(s) shall fail to pay any rental amount, utility overage or other expense as it comes due.

Tenant/Guest(s) shall be in default in performing any of the terms or provisions of the rental/reservation other than the provision requiring the payment of rent.

Tenant/Guest(s) fails to cure any default immediately, upon notice (oral or written) from Suite Connect.

REMEDIES IF DEFAULT:

Upon the occurrence of any event of default, Suite Connect may, except for a default in paying rent which shall not require the notice provided for herein, by (24) twenty-four hours prior written notice, at its option, elect to do and perform any act required of Tenant/Guest(s) and charge the cost of performing such action to Tenant/Guest(s) as additional rent.

In the event Tenant/Guest(s) fails to pay any sum due hereunder, Suite Connect may require Tenant/Guest(s) to immediately surrender possession of the Property.

If Tenant/Guest(s) shall fail to surrender possession of the Property, Suite Connect may immediately declare the license to use the terminated Property.

Without further notice and without prejudice to any other remedy management may have entered the Property and expel or remove Tenant/Guest(s) effects, by force if necessary, to the extent permitted by local law or by judicial decree, without being liable to prosecution or any claim for damages thereof.

Tenant/Guest(s) agrees to indemnify Suite Connect for all losses, damages, cost, expenses, and reasonable attorney’s fees, which Suite Connect may suffer or incur by reason of the default of Tenant/Guest(s):

Termination of the Rental, recovery of possession of the Property, whether through inability to reserve or re-let the Property and any other concessions granted to Tenant/Guest(s), the eviction of the Tenant/Guest(s), reserving or re-letting of the Property, and preparing the Property for the new Tenant/Guest(s) including, but not limited to, advertising expenses and commissions.

OCCUPANCY:

Occupancy shall be not more than max occupants in each unit.

The Tenant/Guest(s) agrees to abide by policies set by the management, refrain from loud noise, and to return the Property in clean, sanitary, and rentable or pay costs of the same.

The Tenant/Guest(s) is responsible for any and all damages.

Tenant/Guest(s) shall not sublet this rental. Subletting is prohibited.

MAXIMUM OCCUPANCY:

Property occupancy requirements are based on fire code/fire safety restrictions.

One Bedroom property's maximum occupancy is (6) six. An additional fee may apply for more than (4) four guests.

Please contact us for more information regarding max occupancy for our (2) two bedrooms and above.

If you exceed the maximum number of Tenant/Guest(s) allowed, you will be asked to rent another Property, (if available) for proper accommodations or vacate the Property.

ADDITIONAL UNREGISTERED TENANT/GUEST(S)

No additional Tenant/Guest(s), beyond those that are registered, may lodge at the Property; without notifying management.

If the Tenant/Guest(s) hosts additional Tenant/Guest(s) at the Property, Suite Connect may assess an additional rental fee which amount may be deducted from the security deposit. Such deductions for additional Tenant/Guest(s) will be noted upon the return of the security deposit.

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REMOTE ACCESS/KEYS/ACCESS DEVICES/PARKING PASSES:

Tenant/Guest(s) may receive keys, key fob, remote door access code and/or app access to the smart lock in order to access the home.

If you do not receive any of the items mentioned above upon arrival, please contact Suite Connect as soon as possible so you will not be charged a replacement fee.

The Tenant/Guest(s) is 100% responsible for the return of all keys and access devices received. Fees may be incurred for lockouts or misplaced.

Lost, stolen or un-returned keys or access devices cards will incur a replacement fee.

Instructions on where to return the keys and access devices will be included in the checkout instructions.

COMPLIMENTARY AMENITIES:

Complimentary amenities may be provided by the Suite Connect for the Tenant/Guest(s) use as a courtesy but will not be re-stocked during the rental term.

INCLUDED UTILITIES:

Suite Connect provides electricity, water, trash, gas, cable and internet services for our Tenant/Guest(s) as a curiosity.

Suite Connect assumes no liability for any provider outages beyond Suite Connect control; including but not limited to; electricity, internet/ Wi-Fi, cable, gas, water, etc.

We do not give reservation refunds, discounts or credits for complimentary amenities and/or items provided as a courtesy for the use of our Tenant/Guest(s).