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Suite Connect strives to provide our Tenant/Guest(s) with an exceptionally clean, safe, and friendly experience.  The following Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating a Corporate Housing company.  The Policy/House Rules are considered a part of our reservation/rental agreement with you. 


As our Tenant/Guest(s), by reading and confirming your reservation you are agreeing to abide by all of our Policies/House Rules, terms and conditions, and procedures.  These Policy/House Rules are presented here to help promote our Tenant/Guest(s)’ safety and enjoyment and to ensure that each person is aware of the understandings between Suite Connect and the Tenant/Guest(s).  


We ask all our Tenant/Guest(s) to please respect our Rental Properties. Our Policy/House Rules may change from time to time, so please check back often.





  • All reservations must be paid in full in order to guarantee your reservation prior to arrival.


  • The names of all Tenant/Guest(s) occupying the Property must be registered. 

  • Tenant/Guest(s) must be at least (25) twenty-five years of age. 


  • In the interests of security and to prevent fraud, Guest(s) are required to confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.), a copy of a valid credit card and the vehicle license plate/ description information prior to arrival. 

  • We require valid contact information from our Tenant/Guest(s) making the reservations including first and last name, address, email, and phone number. 

  • Failure to provide the requested identification information is no fault of Suite Connect.  As a result, of not providing the requested identification information, will result in the Tenant/Guest(s) loss of the payment, confirmed reservation and/or rental agreement.




  • We offer a selection of lease term options: Long-term rental agreement up to (1) one year. The short-term rental agreement are (3) three to (6) six months.  Temporary housing for (3) three months or less.  Please contact us for more information.



  • An application will need to be completed by the Corporation or Private Third Party for our short-term and long-term stays.

  • We require valid contact information from the Corporation and/or Private Third-Parties making the reservations including first and last name, address, email, and phone number. 


  • Corporations and/or Private Third Parties will be responsible for any and all damages and losses incurred.

  • We reserve the right to refuse a reservation at any time for any reason.




  • Suite Connect is not responsible for weather conditions, personal emergencies, or schedule changes. 

  • Free cancellation for (24) twenty-four hours of reservation confirmation. Reservations are non-refundable after the 24 hrs cancellation period or during the reservation accommodation period. 

  • Reservations cancellations more than (14) fourteen days prior to arrival date: a 50% cancellation fee, plus booking fee will be deducted from the total reservation amount, minus the cleaning fee.

  • Reservations cancellation less than (14) fourteen days prior to arrival date: a 75% cancellation fee, plus booking fee will be deducted from the total reservation amount, minus the cleaning fee.

  • The cleaning fee is refunded if you cancel prior to arrival.

  • Booking fees are only refunded if you cancel during the free cancellation period for your reservation or if the canceled reservation doesn’t overlap with an existing reservation.

  • If you need to cancel due to an emergency, we may be able to issue a refund. Additional information and documents may be required.




  • Tenant/Guest(s) may cancel the agreement during the rental period with (30) thirty days written notice during the term of the lease agreement.


  • The Tenant/Guest(s) is responsible for any rent due for the remaining (30) thirty days and/or rental terms of the lease agreement.


  • Receipt and acknowledgment of the written notice must be made in order to determine the termination date. 


  • Please contact a member of Suite Connect staff if you do not receive acknowledgment of the written notice within (24) twenty-four hours. 





  • No Refunds. The total reservation amount will apply to all No Shows. 


  • Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. 


  • If you have not arrived by that time or contact Suite Connect to confirm your arrival time, the No Show policy will apply.




Arrival: any time after 4 P.M.

Departure: any time before 11 A.M.



  • Suite Connect strives to provide our Tenant/Guest(s) with exceptional service and accommodations. 

  • We ask Tenant/Guest(s) to notify us (2) two to (3) three hours prior to arrival.


  • We ask Tenant/Guest(s) to arrive prior to 11 PM (if possible) to assure access through the community security gates and/or elevator. ​lease contact us if you are scheduled to arrive after 11 PM.



  • Early Arrival Request: $40 fee will apply for early arrival prior to 11 AM.

  • Early Arrival Request: $35 fee will apply for early arrival prior to 2 PM.

  • Early Arrival Request: After 2 PM is free of charge.














  • Upon termination of the rental agreement/reservation, whether by lapse of time or otherwise, Tenant/Guest(s) shall surrender the Property or any part thereof.

  • Departure time is scheduled for 11 A.M so the cleaners can begin cleaning the Property as soon as possible. 


  • Please notify Suite Connect if your departure time will be prior to 10:30 A.M. 

  • Tenant/Guest(s) are to leave all keys, parking passes and access devices in the Property prior to departure.  A fee will apply if not returned.



  • Late Departure Request- Late check-out 12 PM to 2 PM. $30 with 24 hr notice.

  • Late Departure Request- $35 with same day notice. 

  • An Unapproved late departure will constitute as holdover and will be charged as such. 



  • A holdover tenant is a renter who remains in the Rental Property after the expiration of the rental.

  • Upon termination of this rental agreement/reservation, Suite Connect may treat such retention of possession as constituting a renewal of this rental/reservation.

  • The Tenant/Guest(s) will be bind on a day-to-day basis on the same terms and conditions expressed herein, except that the daily rental rate may automatically increase for the day immediately preceding the commencement of the holding over. 

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  • Tenant/Guest(s) agrees to pay an initial sums of money to Suite Connect in consideration of this rental.


  • We accept Wire & Bank Transfers, Visa, Master Card, American Express, Discover Card, PayPal and approved Cash Payment Platforms.  

  • All offline payments made directly should be made out to Suite Connect.  


  • Company checks may be accepted for reservations longer than (30) thirty days only. 

  • Foreign currency is not accepted.

  • The Booking fee is in addition to the rental amount to process your reservation.​

  • Application Fee and Administration Fee may be required in order to process your application for our short-term and long-term rentals.

  • Suite Connect may require a full application/background check of anyone staying in our Properties. Failure to pass the application/background check will result in forfeiture of the rental amount.



  • An approved Credit Card Authorization form including a copy of your driver’s license and credit card will be required for Corporations and/or Private Third Party that will NOT physically be present at the Property. 

  • Tenant/Guest(s) agrees to pay an initial sums of money to Suite Connect in consideration of the rental.



  • Tenant/Guest(s) with GSA payment cards will be taxed or exempt in accordance to their individual card status. 

  • If your tax-exempt status cannot be verified prior to arrival you will be charged tax until verification is made.



  • All rental rates are quoted in United States currency, plus tax. 


  • The rental rates are “as advertised” on Suite Connect website or any other websites or promotional material are subject to change at any time and may increase or decrease at Suite Connect discretion. 



  • Rental Amount is due at the time of booking and shall be paid by wire transfer, credit/debit card, PayPal and approved cash payment platforms. Tenant/Guest(s) will pay the additional merchant fee, if applicable.

  • The Rental Amount owed includes standard utilities (gas, electric, water, basic cable and internet/Wi-Fi) and furnishings.

  • Standard utilities and furnishings shall be capped at a maximum on utilities of $600/month or $20/day.

  • Any use of utilities in excess of the standard amount shall be at an additional charge to the Tenant/Guest(s), which shall be due as additional rent and may be deducted from the security deposit.


  • Suite Connect will require a non-refundable and refundable Security Deposit.

  • The amount of the Security Deposit varies depending on the length of stay.


  • The Security Deposit is due upon confirming your reservation and/or signing of the rental agreement. 

  • Security Deposits are non-refundable for "No Show" reservations.


  • Concurrent with payment of the Security Deposit the Tenant/Guest(s) shall immediately notify Suite Connect of any damages.


  • Failure or refusal on the part of Tenant/Guest(s) to notify Suite Connect of such damage shall be deemed acceptance of the Property as “undamaged”.


  • Security Deposit refunds are issued to the Tenant/Guest(s) once the property has been inspected by Suite Connect staff on a final walk-through inspection wherein Tenant/Guest(s) is permitted, but not required, to participate. 


  • If any damages or discovered, Tenant/Guest(s) will be notified, by a written check out inspection document or invoice.


  • Any damage to the Property may result in additional fees paid by the Tenant/Guest(s) in addition to loss of the Security Deposit.




  • Suite Connect may require a Holding Fee to hold dates for guests, per request.

  • The amount of the Holding Fee varies depending on the length of stay.

  • Holding Fees are 100% non-refundable for all "No Show" reservations.

  • Upon reservation confirmation, 70% of the Holding Fees is refundable and 30% of the Holding Fee is non-fundable. 




  • The exit cleaning fee is due at the time the rental/reservation is confirmed and shall be paid as additional rent to the rental amount. 


  • If the unit is left in a condition exceeding the allotted exit cleaning fee amount, Suite Connect may deduct additional cleaning fees from the security deposit, and/or charge credit/debit card for the additional cleaning charges.

  • The Tenant/Guest(s) will be notified of the damages in the written check out inspection and/or invoice


  • The Properties are cleaned and inspected after each departure.  


  • Tenant/Guest(s) are not allowed in the Property if it is being cleaned for the existing guests or prior to the next Tenant/Guest(s) arrival. 


  • The Properties are rented to Tenant/Guest(s) in appropriate safe and cleaned conditions. 


  • A detailed log is maintained on each Property. 


  • Suite Connect staff and cleaning service are trained and skilled in identifying the odors from prohibited items. 


  • If our investigation concludes that you have smoked in our property, brought a prohibited item into the property or tampered with the integrity of any furniture or security devices, you will be fined, and/or evicted without any refund. 

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  • No pets are allowed in the Property without the written permission of Suite Connect.


  • Pets occupying the Property may be subject to both a refundable pet deposit and a non-refundable pet deposit. 




  • Suite Connect will require a non-refundable and refundable pet deposit per pet.

  • Pets are NOT allowed on any of the furnishings, especially the beds.    


  • Any damage caused by pets above the deposit amount will be taken out of the security deposit and/or charged to the credit/debit card.


  • Damages caused by pets should be reported ASAP to avoid possible permanent damage (ie: urine on carpets may be extracted if reported as soon as it happens but if left for several days or weeks may cause permanent stains in the carpet resulting in a costly repair that could have been avoided).






  • Tenant/Guest(s) shall fail to pay any rental amount, utility overage or other expense as it comes due.


  • Tenant/Guest(s) shall be in default in performing any of the terms or provisions of the rental/reservation other than the provision requiring the payment of rent.


  • Tenant/Guest(s) fails to cure any default immediately, upon notice (oral or written) from Suite Connect.


  • Upon the occurrence of any event of default, Suite Connect may, except for a default in paying rent which shall not require the notice provided for herein, by (24) twenty-four hours prior written notice, at its option, elect to do and perform any act required of Tenant/Guest(s) and charge the cost of performing such action to Tenant/Guest(s) as additional rent.


  • In the event Tenant/Guest(s) fails to pay any sum due hereunder, Suite Connect may require Tenant/Guest(s) to immediately surrender possession of the Property.


  • If Tenant/Guest(s) shall fail to surrender possession of the Property, Suite Connect may immediately declare the license to use the terminated Property.


  • Without further notice and without prejudice to any other remedy management may have entered the Property and expel or remove Tenant/Guest(s) effects, by force if necessary, to the extent permitted by local law or by judicial decree, without being liable to prosecution or any claim for damages thereof.


  • Tenant/Guest(s) agrees to indemnify Suite Connect for all losses, damages, cost, expenses, and reasonable attorney’s fees, which Suite Connect may suffer or incur by reason of the default of Tenant/Guest(s):


  • Termination of the Rental, recovery of possession of the Property, whether through inability to reserve or re-let the Property and any other concessions granted to Tenant/Guest(s), the eviction of the Tenant/Guest(s), reserving or re-letting of the Property, and preparing the Property for the new Tenant/Guest(s) including, but not limited to, advertising expenses and commissions.




  • Occupancy shall be not more than max occupants in each unit. 


  • The Tenant/Guest(s) agrees to abide by policies set by the management, refrain from loud noise, and to return the Property in clean, sanitary, and rentable or pay costs of the same.


  • The Tenant/Guest(s) is responsible for any and all damages.

  • Tenant/Guest(s) shall not sublet this rental.  Subletting is prohibited.



  • Property occupancy requirements are based on fire code/fire safety restrictions. 


  • One Bedroom property's maximum occupancy is (6) six. An additional fee may apply for more than (4) four guests.


  • Please contact us for more information regarding max occupancy for our (2) two bedrooms and above.


  • If you exceed the maximum number of Tenant/Guest(s) allowed, you will be asked to rent another Property, (if available) for proper accommodations or vacate the Property.



  • No additional Tenant/Guest(s), beyond those that are registered, may lodge at the Property; without notifying management.

  • If the Tenant/Guest(s) hosts additional Tenant/Guest(s) at the Property, Suite Connect may assess an additional rental fee which amount may be deducted from the security deposit. Such deductions for additional Tenant/Guest(s) will be noted upon the return of the security deposit.





  • Tenant/Guest(s) may receive keys, key fob, remote door access code and/or app access to the smart lock in order to access the home.


  • If you do not receive any of the items mentioned above upon arrival, please contact Suite Connect as soon as possible so you will not be charged a replacement fee. 


  • The Tenant/Guest(s) is 100% responsible for the return of all keys and access devices received.  Fees may be incurred for lockouts or misplaced.   


  • Lost, stolen or un-returned keys or access devices cards will incur a replacement fee.


  • Instructions on where to return the keys and access devices will be included in the checkout instructions.





  • Complimentary amenities may be provided by the Suite Connect for the Tenant/Guest(s) use as a courtesy but will not be re-stocked during the rental term. 



  • Suite Connect provides electricity, water, trash, gas, cable and internet services for our Tenant/Guest(s) as a curiosity.  

  • Suite Connect assumes no liability for any provider outages beyond Suite Connect control; including but not limited to; electricity,  internet/ Wi-Fi, cable, gas, water, etc. 

  • We do not give reservation refunds, discounts or credits for complimentary amenities and/or items provided as a courtesy for the use of our Tenant/Guest(s).

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  • Suite Connect assumes no liability for Tenant/Guest(s) internet/Wi-Fi usage

  • The Wi-Fi access code is subject to change and Tenant/Guest(s) will be notified of any changes.

  • The Wi-Fi signals are subject to change without notice depending on the property location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. 


  • Suite Connect offers cable services to our Tenant/Guest(s) as a courtesy.

  • Any unauthorized charges will be billed to the Tenant/Guest(s) including a $100 violation fine.


  • Parking for registered Tenant/Guest(s) is free in the designated parking areas.  


  • All vehicle(s) must be listed on the rental/reservation prior to check-in. 


  • Tenant/Guest(s) is to refer to and follow the specific parking rules outlined in the move-in instructions.


  • The Tenant/Guest(s) shall be responsible for the acts of any of the visitors and invitees with respect to parking regulations.  All vehicles are parked at the risk of the owner. 


  • Suite Connect shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the community property. 

  • Suite Connect is not liable for towing and/or ticketing of Tenant/Guest(s) vehicles.

  • If a vehicle is left in the community parking lot after the Tenant/Guest(s) has departed without the written consent, Suite Connect reserves the right to have the vehicle towed or otherwise removed at the Tenant/Guest(s) expense. 

  • Vehicle repairs are not allowed on the community premises. 



  • To provide all of our existing Tenant/Guest(s) with exceptionally clean and safe property experience, we provide cleaning services at a discounted rate during your stay. Contact Suite Connect staff to schedule an appointment.




  • Based on availability, we will make every effort to honor special requests such as additional key fobs, roll-away beds, air mattresses, baby high-chair, fans, extra towels, etc.  Additional rental fees will apply/ 


  • Advance notice is required for all special requests and we will do our best to accommodate. 

  • A rental fee of $20/ per stay will apply for additional Key Fob requests.


  • A rental fee of $15 per night or $60/ per stay (up to 7 days) will apply for roll-away bed and/or air mattress requests.​

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  • Suite Connect offers 100% SMOKE-FREE AND DRUG-FREE accommodations for safety and to assure that our Properties are not exposed to items or actions that create an odor that is unhealthy and objectionable to our Tenant/Guest(s) and staff. 


  • These unhealthy and unwanted odors created by smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs or cigars are difficult to remove from the air, carpet, walls, and furniture are prohibited in our homes.


  • Tenant/Guest(s) will be charged a violation fine/liquidated damage fee of $500 or above including eviction with no refunds if there is evidence of smoking and/or drugs of any kind discovered.


  • Tenant/Guest(s) are encouraged to notify Suite Connect staff immediately if they smell cigarettes, marijuana, or other objectionable odors.  Medical Marijuana and illegal drugs are always prohibited.


  • This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. 


  • Designated Smoking Areas are provided outside and away from the buildings in several communities. 



  • The Tenant/Guest(s) may NOT host any parties at the Property or on the premises without prior written permission of Suite Connect.


  • Parking for any such party shall be either in a designated location or remote parking shall be arranged and a shuttle shall be utilized to access the property.


  • Any such use of the Property shall comply with the City of Atlanta’s noise ordinance. As a registered Tenant/Guest(s), you are responsible for your visitors at all times.


  • No filming of any kind is permitted without express written permission.


  • No illegal activities are permitted anywhere, on or near the Premises by the Tenant/Guest(s) and/or any occupant, visitor(s) or invitee during the rental term/reservation, including drug-related illegal activity.


  • “Drug-related illegal activity” means the illegal manufacture, sale, distribution, purchase, use or possession with intent to manufacture, sell, distribute, or use of a controlled substance or possession of drug paraphernalia.



  • Tenant/Guest(s) acknowledges that the Property is located in a residential neighborhood.


  • Tenant/Guest(s) further acknowledges that Tenant/Guest(s)’s use of the Property shall not create a nuisance by way of parking anywhere but in designated parking spots and/or parking areas.


  • ​Tenant/Guest(s) will be responsible for maintaining volume levels. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.

  • Pursuant to the City of Atlanta Noise Ordinance, takes effect between the hours of 11 PM. and 7 AM.

  • Tenant/Guest(s) shall be responsible to prevent any noise associated with the occupancy of the Property or use thereof from exceeding the limits imposed by the City of Atlanta Noise Ordinance, Sections 74-131 & 74-136 or any other ordinance imposed by the City of Atlanta.


  • Any fines or disruptive complaints by the community staff or law enforcement will be the responsibility of the Tenant/Guest(s).


  • Please be mindful of the neighbors and respectful of the noise ordinance.





  • Suite Connect provides complimentary amenities for the use and enjoyment for our Tenant/Guest(s) during their stay.


  • We complete a property inspection and take inventory after each Tenant/Guest(s) departure.  


  • All incidentals (property damage or missing items) will be the responsibility of the registered Tenant/Guest(s).


  • Properties found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.




  • Any damage to the Property, whether accidental or willful, is the responsibility of the Tenant/Guest(s) for each particular Property. 


  • Damage to Property, fixtures, furnishing and equipment including tampering or the removal of electronic equipment, towels, artwork, etc. will be charged 120% for full and new replacement value plus any shipping and handling charges.


  • Any costs associated with repairs and/or replacement will be deducted from your security deposit and/or charged to the credit/debit card of the Tenant/Guest(s). 


  • In extreme cases, criminal charges will be pursued.




  • Suite Connect reserves the right to retain your credit card and/or debit card details and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Suite Connect as a result of the aforesaid.


  • Tenant/Guest(s) are liable for any damages howsoever caused (whether by the deliberate, negligent, or reckless act) to the Property and/or community premises caused by you or any person in your party whether or not staying at the Property during your stay. 


  • Should this damage come to light after the Tenant/Guest(s) has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the Property or the community premises during your stay, including and without limitation for all property damage, tampered, missing or damaged items, smoking fee, cleaning fee, staff compensation, etc. 


  • We will make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the Tenant/Guest(s) would incur to a minimum.


  • Tenant/Guest(s) will have up to (7) seven days to dispute the charges or return any missing item(s). Please contact Suite Connect to make arrangements.




  • Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.




  • Any trash violations or Property damages billed to Suite Connect during the rental period will be billed to the Tenant/Guest(s).


  • This includes violations made by the Tenant/Guest(s), visitors and/or invitees.


  • Trash violations are $35 or above, per incident.  





  • The safety and cleanliness of our Properties are extremely important. 


  • If you bring any infestation into the Property or premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of revenue, that we deem necessary to address the infestation. 



  • Suite Connect reserves the right to refuse accommodations to a Tenant/Guest(s) arriving with a contagious disease. 


  • In cases where sickness occurs during the stay, please notify the Suite Connect staff. 


  • In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. 


  • During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. 


  • We may charge you an additional cleaning fee as we deem appropriate under the circumstances.​


  • The safety and security of our Tenant/Guest(s) are extremely important to us.  Our Firearms and Weapons Policy is designed for the protection of our Tenant/Guest(s), vendors, staff, owners and community and pertains to the presence of firearms and weapons on property premises. 


  • Suite Connect recognizes that Tenant/Guest(s) and vendors may legally possess firearms or weapons for a variety of legitimate purposes. 


  • This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. 


  • Tenant/Guest(s), who are lawfully permitted to possess a firearm or weapon must understand that they are personally responsible for following:

    • Tenant/Guest(s) must abide by all Federal, State, and Local laws.

    • Firearm and weapons must be appropriately registered.

    • Firearms must be unloaded

    • No cleaning of firearms is permitted in the Property or community premises.

    • Firearms and weapons must be safeguarded and secured in either a locked, hard-sided firearm container or a soft gun case provided by the Tenant/Guest(s) at all times and clearly labeled with their name and contact information.

    • Damages caused by any weapons on the premises will be charged accordingly, please be careful. 


  • Tenant/Guest(s) and vendors who fail to abide by our policy may be asked to leave the Property premises, are subject to trespass and may be subject to further legal action. 


  • Exempted from this policy are law enforcement officers, community security offices and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. 


  • No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. 


  • It is our policy to promptly turn over any firearms left in the Property to the proper authorities if we are unable to contact the owner. 


  • Questions concerning these policies or its implementation may be addressed to Suite Connect directly (404) 990-1119 or   




  • All personal property kept by the Tenant/Guest(s) on the Premises shall be and remain at his/her sole risk, and Suite Connect shall not be liable for any damages to, or loss of such personal property ensuing from any acts of negligence of any party other than Suite Connect, nor from any problems with the Property from any other cause; other than (the gross negligence of Suite Connect) whatsoever.


  • Nor shall Suite Connect be liable for any injury to the Tenant/Guest(s), visitors or invitees of the Tenant/Guest(s) in or about the Premises, except an injury, which is directly caused by the sole and gross negligence of Suite Connect. 


  • The Tenant/Guest(s) expressly agree to hold the Suite Connect harmless in all such cases except for those injuries directly caused by the sole and gross negligence or intentional conduct of the Suite Connect.



  • Suite Connect assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings.


  • If you discover that you have left behind something of value to you, please call us immediately (404) 990-1119 and we will try to assist you in locating your lost item. 




  • Suite Connect is not responsible for any item left behind by a Tenant/Guest(s).  Reasonable effort will be made to notify the Tenant/Guest(s) that an item has found. 


  • Any item(s), with the exception of perishable items, left behind by our Tenant/Guest(s) and found after departure by Suite Connect staff or cleaning service will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. 


  • Perishable items, underwear, and miscellaneous toiletries are discarded.  




  • We would be happy to return your lost item(s) to you.  We will deduct from your security deposit and/or charge your credit/debit card for packaging and postage, plus a $10.00 handling fee. 


  • Suite Connect is not responsible for any item lost or misdirected during shipment by the delivery service. 


  • A copy of your receipt and/or tracking information will be emailed to you.  Please contact the delivery service in which the item(s) were ship for resolution or additional information.





  • Lost & Found items are held for fourteen (14) days while we attempt to contact the Tenant/Guest(s). 


  • If Tenant/Guest(s) contact information is incorrect, mobile phone mailbox is full or the Tenant/Guest(s) is not reachable by our contact attempts during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Suite Connect. 

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  • Please exit the Premises to safety, contact 911, then contact Suite Connect in the event of a fire or other emergencies. 



  • Suite Connect Properties are fully equipped with smoke detectors and fire extinguishers. Additional information will be located in the Suite Connect Welcome Book.



  • Suite Connect reserve the right to take action against any Tenant/Guest(s) or visitor found to have tampered or interfered with any detection equipment throughout the communities in which our properties are located, including detector heads in public areas, sprinklers, break glass points and fire extinguishers. 


  • Tenant/Guest(s) or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred, due to their actions and will be evicted from the Property. 


  • Depending on the severity of the Tenant/Guest(s) actions, law enforcement may become involved at Suite Connect discretion. 


  • Should the fact that fire-fighting or detection equipment had been tampered with comes to light after the Tenant/Guest(s) has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the property or the community during your stay, including and without limitation for all Property damage, missing or damaged items, smoking fee, cleaning fee, community fees, staff compensation, etc.




  • Suite Connect staff is trained and required to respond to potential violations of our Policy/House Rules. 


  • Tenant/Guest(s) who refuse to abide by the reasonable standards and policies established by Suite Connect for the safety of other Tenant/Guest(s), staff, owners, property, communities and the operation and management of the company will be evicted, with no refunds.


  • In addition to the reservation charge, a minimum $200.00 cleaning fee will be charged for infraction(s) of our Policy/House Rules.





  • Suite Connect, or agent acting on behalf of Suite Connect, reserves the right to enter the Property while the Tenant/Guest(s) is living there without advance notice in the case of emergencies, such as a fire or serious water leak.


  • Suite Connect, or agents acting on behalf of the Suite Connect, may enter the Property while the Tenant/Guest(s) is living there with at least (24) twenty-four hours advance notice for capital improvements, to inspect appliances, change air/water filters, check for safety, change parts of the building, service calls, verify the condition of the rental home, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Policy/House Rules. 


  • In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  Law enforcement will be granted immediate access to the Property of the evicted Tenant/Guest(s).


  • The right to privacy ends when Suite Connect Policy/House Rule is broken. 





  • Suite Connect is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal, State Local laws.  


  • Suite Connect has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our Property or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Georgia and the owners for the operation and management of the Property.


  • Suite Connect will refuse service or evict a Tenant/Guest(s):

    • Refusal or failure to pay for accommodations is under the influence of alcohol, drugs, or any other intoxicating substance.  

    • Acts in a disorderly fashion as to disturb the peace of others.

    • Unable to properly supervise their children.

    • Seeks to use the Property and/or other areas on the premises for an unlawful purpose.

    • Seeks to bring into the Property: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons.

    • Destroys, damages, defaces, or threatens harm to others and/or the Property.

    • Causes or permits persons to exceed the maximum allowable occupancy of the Property.

    • Refuses to abide by the reasonable standards or policies established by Suite Connect for the operation and management of our Properties. 


  • Any single violation of the above provisions is a material and irreparable violation of the rental/reservation (regardless of whether or not the Tenant/Guest(s) has any knowledge of the violation by an occupant, visitors or invitee(s) and regardless of whether or not the violation occurs on or off the Premises, shall be good cause for immediate termination of the rental/reservation.  Proof of the violation shall not require criminal conviction but shall require only a preponderance of the evidence. 



  • Suite Connect makes its best efforts to ensure that all the information that appears on its website is accurate. 


  • No warranty, expressed or implied, is given that the information provided on this website is error free. 


  • Suite Connect does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.




  • The links provided on the Suite Connect website are for the convenience of site visitors and are provided in good faith. 


  • Suite Connect does not accept liability for the contents or links provided on such other websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.



  • Suite Connect reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our website at any time without prior notice. 


  • Please check our website regularly for updates to Policy/House Rules.


  • Any modification to these Policy/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us.


  • A copy of these Policy/House Rules is emailed to you prior to arrival, located on our website, and available from Suite Connect staff upon request.





  • Our Properties shall be governed pursuant to the laws of the state of the Property location, and invalidation of any portion of this Rental shall not invalidate the remainder.

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